Overview

Wells Fargo offers SCRA benefits on mortgages, credit cards, auto loans, and personal loans. They have an online portal for military benefits and a dedicated support line.

Contact Information
Military Customer Service
1-877-388-4394
Mailing Address
Wells Fargo Bank
Military Customer Service
P.O. Box 10335
Des Moines, IA 50306

Eligible Products

Wells Fargo offers SCRA benefits on the following products when the account was opened before your active duty service began:

  • Credit Cards: All Wells Fargo consumer credit cards
  • Mortgages: Home loans serviced by Wells Fargo
  • Auto Loans: Vehicle financing
  • Personal Loans: Unsecured personal loans

How to File Your Claim

  1. 1

    Log Into Wells Fargo Online

    Access the military benefits section or call the dedicated line.

  2. 2

    Submit Military Orders

    Upload or mail copies of your orders.

  3. 3

    Request Benefits

    Complete the SCRA benefits request for all applicable accounts.

  4. 4

    Confirm Processing

    Verify rate reduction on your next statement.

Required Documents

Document Checklist
Military Orders — Showing active duty start date
Account Numbers — All Wells Fargo accounts

Processing Time

Wells Fargo typically processes SCRA requests within 30 days. You'll receive written confirmation once approved.

Retroactive refunds: If approved, Wells Fargo will calculate all excess interest paid since your service start date and issue a refund, typically as a statement credit or check.

Tips for Success

Pro Tips
  • Use the online portal for faster processing
  • Submit for all account types at once

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