About Citizens Bank SCRA Benefits

Citizens Bank is one of the largest retail banks in the United States, with a strong presence in the Northeast and Midwest. They offer credit cards, mortgages, personal loans, and are a major private student loan lender. If you have a Citizens Bank account opened before entering active duty, you're entitled to the 6% interest rate cap under SCRA.

Student Loan Holders

Citizens Bank is a major private student loan lender. If you have private student loans through Citizens and they were taken out before active duty, you can get the 6% rate cap. This can result in significant savings on high-interest student debt.

Products Covered

  • Credit Cards - Citizens Bank credit cards
  • Mortgages - Home loans serviced by Citizens
  • Personal Loans - Unsecured personal loans
  • Student Loans - Private student loans (major category)
  • Home Equity - HELOCs and home equity loans
  • Auto Loans - Vehicle financing

How to Request SCRA Benefits

  1. Call Citizens Bank
    Contact 1-800-922-9999 and ask for the SCRA or military assistance team.
  2. Submit military orders
    Fax to 1-401-282-1337 or mail to the address below with all account numbers.
  3. List all accounts
    Include all Citizens products (credit cards, loans, mortgages) in a single request.
  4. Request retroactive refund
    Ask for a refund of interest charged above 6% since your active duty date.

Required Documents

  • Copy of military orders showing active duty start date
  • All Citizens Bank account numbers
  • Written SCRA request (recommended)
  • Contact information

Contact Information

Phone

1-800-922-9999 (General)
1-800-708-6680 (Student Loans)

Fax

1-401-282-1337

Mail

Citizens Bank
Attn: SCRA Department
One Citizens Plaza
Providence, RI 02903

Student Loan SCRA Process

For private student loans specifically:

  • Call the dedicated student loan line: 1-800-708-6680
  • SCRA applies to loans taken out BEFORE active duty
  • Applies to both undergraduate and graduate private loans
  • Parent PLUS-style loans may also qualify if the student enters service
  • Rate reduction is retroactive to active duty start date

What to Expect

  • Processing typically takes 14-21 business days
  • Rate reduction applies retroactively
  • Excess interest credited or refunded
  • Written confirmation sent once complete

Pro Tip

If you have both regular banking products and student loans with Citizens, you may need to contact both departments separately as they sometimes operate independently. Make sure SCRA is applied to ALL your Citizens accounts.