Overview

Ally is a major auto lender and online bank. They offer SCRA benefits on auto loans and other financial products.

Contact Information
Customer Service
1-888-925-2559
Fax
1-704-444-1026
Mailing Address
Ally Financial
Attn: SCRA
P.O. Box 380901
Bloomington, MN 55438

Eligible Products

Ally offers SCRA benefits on the following products when the account was opened before your active duty service began:

  • Auto Loans: Vehicle financing through Ally
  • Banking Products: Ally Bank accounts

How to File Your Claim

  1. 1

    Call Ally

    Contact customer service for SCRA request.

  2. 2

    Submit Orders

    Fax or mail your military orders.

  3. 3

    Confirm Processing

    Verify rate reduction on your account.

Required Documents

Document Checklist
Military Orders — Showing active duty start date
Account Numbers — All Ally accounts

Processing Time

Ally typically processes SCRA requests within 21-30 days. You'll receive written confirmation once approved.

Retroactive refunds: If approved, Ally will calculate all excess interest paid since your service start date and issue a refund, typically as a statement credit or check.

Tips for Success

Pro Tips
  • Ally is primarily known for auto loans
  • Request SCRA benefits on all applicable products

Get the 6% Rate Cap — We File for You

We handle the paperwork, calls, and follow-ups. One $59 filing covers Ally and all your other lenders.