Overview

Bank of America is one of the largest banks in America and provides SCRA benefits across all their consumer products. They have a dedicated military banking team to assist servicemembers with benefits requests.

Contact Information
Military Support Line
1-800-732-9194
Mailing Address
Bank of America
Military Banking
P.O. Box 25118
Tampa, FL 33622-5118

Eligible Products

Bank of America offers SCRA benefits on the following products when the account was opened before your active duty service began:

  • Credit Cards: All Bank of America consumer credit cards
  • Mortgages: Home loans and refinances
  • Auto Loans: Vehicle financing through Bank of America
  • Personal Loans: Unsecured personal loans
  • Home Equity: HELOCs and home equity loans

How to File Your Claim

  1. 1

    Gather Documents

    Collect your military orders and Bank of America account numbers.

  2. 2

    Contact Military Banking

    Call 1-800-732-9194 to speak with the military support team.

  3. 3

    Submit Request

    Fax or mail your military orders with a written request for SCRA benefits.

  4. 4

    Follow Up

    Processing takes 30-45 days. Follow up if you don't receive confirmation.

Required Documents

Document Checklist
Military Orders — Showing active duty start date
Account Numbers — All Bank of America accounts
Written Request — Letter requesting SCRA benefits

Processing Time

Bank of America typically processes SCRA requests within 30-45 days. You'll receive written confirmation once approved.

Retroactive refunds: If approved, Bank of America will calculate all excess interest paid since your service start date and issue a refund, typically as a statement credit or check.

Tips for Success

Pro Tips
  • Call first to get specific fax numbers for your account types
  • Include all account numbers in a single request
  • Ask specifically about retroactive refunds

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We handle the paperwork, calls, and follow-ups. One $59 filing covers Bank of America and all your other lenders.