Overview

Bank of America provides SCRA benefits on credit cards, mortgages, auto loans, and home equity products. They have a dedicated Military Support team accessible by phone. Processing typically takes 45 days.

Contact Information
Military Support Line
1-800-634-0573
Mailing Address
Bank of America, SCRA Unit, P.O. Box 25118, Tampa, FL 33622-5118

Eligible Products

  • Credit Cards: All Bank of America consumer credit cards
  • Mortgages: Home loans originated before service
  • Auto Loans: Vehicle financing through BoA
  • Home Equity: HELOCs and home equity loans

How to File

Step 1: Call the Military Support Line at 1-800-634-0573 to initiate your request.

Step 2: Mail or fax copies of your military orders to the SCRA Unit.

Step 3: BoA will confirm receipt and begin processing within 45 days.

Step 4: Check statements to verify rate reduction and retroactive refund.

Required Documents

  • Military orders showing active duty start date
  • Account numbers for all BoA products
  • Current contact information

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