Overview

Ford Motor Credit provides financing for Ford and Lincoln vehicles. They offer SCRA rate caps on auto loans, retroactive refunds, and lease termination rights.

Contact Information
Customer Service
1-800-727-7000
Fax
1-866-405-2419
Mailing Address
Ford Motor Credit Company
Attn: SCRA Department
P.O. Box 650574
Dallas, TX 75265-0574

Eligible Products

Ford Credit offers SCRA benefits on the following products when the account was opened before your active duty service began:

  • Auto Loans: Ford and Lincoln vehicle financing
  • Vehicle Leases: Early termination rights for PCS/deployment

How to File Your Claim

  1. 1

    Call Ford Credit

    Request SCRA/military benefits assistance.

  2. 2

    Submit Orders

    Fax your military orders to the SCRA department.

  3. 3

    Request Rate Cap & Refund

    Ask for 6% rate cap AND retroactive refund.

  4. 4

    Follow Up

    Send written follow-up if needed.

Required Documents

Document Checklist
Military Orders — Showing active duty start date
Account Number — Ford Credit account
Vehicle Info — VIN, year, make, model
Contact Info — Phone, email, mailing address

Processing Time

Ford Credit typically processes SCRA requests within 14-21 days. You'll receive written confirmation once approved.

Retroactive refunds: If approved, Ford Credit will calculate all excess interest paid since your service start date and issue a refund, typically as a statement credit or check.

Tips for Success

Pro Tips
  • Ford has a Military Appreciation Program
  • They're generally efficient with SCRA claims
  • Keep copies of everything you send

Get the 6% Rate Cap — We File for You

We handle the paperwork, calls, and follow-ups. One $59 filing covers Ford Credit and all your other lenders.