Santander SCRA Benefits

About Santander SCRA Benefits

Santander Consumer USA is one of the largest auto lenders in the United States, financing millions of vehicle purchases. If you have an auto loan through Santander that was originated before entering active duty, you're entitled to SCRA protections including the 6% interest rate cap and repossession protection.

SCRA Benefits for Santander Auto Loans

• 6% Interest Rate Cap - Rate reduced to 6% on pre-service auto loans
• Retroactive Refunds - Refund of excess interest since active duty date
• Repossession Protection - No repo without court order
• No Late Fees - Protection from certain fees during service

How to Request SCRA Benefits

1. Call Santander's SCRA hotline
   Contact 1-888-222-4227 and select the option for military/SCRA assistance.
2. Submit military orders
   Fax your orders to 1-817-302-5500 or email to scra@santanderconsumerusa.com
3. Request rate cap and refund
   Specifically ask for the 6% rate cap AND a refund of any interest charged above 6% since your active duty date.
4. Confirm in writing
   Request written confirmation of the rate change and any refund.

Required Documents

• Copy of military orders showing active duty start date
• Account number for your Santander auto loan
• Written request (recommended)
• Vehicle information (VIN, make, model)

Contact Information

Common Issues

"My rate is already close to 6%" - Even a small reduction can add up over the life of the loan. Plus, you're entitled to retroactive refunds.

"I bought the car after joining" - SCRA only covers loans originated BEFORE active duty. However, if you're Guard/Reserve and the loan was before your activation orders, it may qualify.

"They want additional documentation" - Your military orders should be sufficient. If they ask for more, provide your LES as additional verification.