About US Bank SCRA Benefits

US Bank is the fifth-largest bank in the United States, offering credit cards, mortgages, auto loans, and personal loans. If you have a US Bank account opened before entering active duty, you're entitled to the 6% interest rate cap under SCRA.

US Bank has a dedicated military benefits team that processes SCRA requests efficiently. Most requests are completed within 7-14 days.

Products Covered

  • Credit Cards - US Bank Visa, Cash+, Altitude, FlexPerks
  • Mortgages - Home loans serviced by US Bank
  • Personal Loans - Unsecured personal loans
  • Auto Loans - Vehicle financing through US Bank
  • Home Equity - HELOCs and home equity loans

How to Request SCRA Benefits

  1. Call US Bank Military Support
    Contact 1-800-934-0359 and request SCRA benefits. Ask for the Military/SCRA department.
  2. Submit your military orders
    Fax to 1-866-298-1696 or mail to the address below. Include a cover letter referencing SCRA.
  3. Request retroactive refund
    Ask specifically for a refund of any interest charged above 6% since your active duty start date.
  4. Confirm processing
    Call back after 7-10 days to confirm your request is being processed.

Required Documents

  • Copy of military orders showing active duty start date
  • Account number(s) for all US Bank products
  • Written request letter (recommended)
  • Contact information

Contact Information

Phone

1-800-934-0359

Fax

1-866-298-1696

Mail

US Bank
Attn: SCRA Department
P.O. Box 6347
Fargo, ND 58125-6347

What to Expect

  • Processing typically takes 7-14 business days
  • Rate reduction is applied retroactively to active duty start date
  • Excess interest is credited to your account
  • You'll receive confirmation once processed

Pro Tip

If you have multiple US Bank products (credit card + mortgage, for example), mention all accounts in a single request. US Bank can often process multiple accounts together.