Overview

US Bank is one of the largest banks in America and offers SCRA benefits on all consumer products including credit cards, mortgages, and auto loans.

Contact Information
Customer Service
1-800-872-2657
Mailing Address
US Bank
Attn: SCRA
P.O. Box 3067
Oshkosh, WI 54903

Eligible Products

US Bank offers SCRA benefits on the following products when the account was opened before your active duty service began:

  • Credit Cards: All US Bank credit cards
  • Mortgages: Home loans serviced by US Bank
  • Auto Loans: Vehicle financing
  • Personal Loans: Unsecured personal loans

How to File Your Claim

  1. 1

    Call US Bank

    Contact customer service for SCRA request.

  2. 2

    Submit Orders

    Mail your military orders with account numbers.

  3. 3

    Confirm Processing

    Verify rate reduction on your statements.

Required Documents

Document Checklist
Military Orders — Showing active duty start date
Account Numbers — All US Bank accounts

Processing Time

US Bank typically processes SCRA requests within 30 days. You'll receive written confirmation once approved.

Retroactive refunds: If approved, US Bank will calculate all excess interest paid since your service start date and issue a refund, typically as a statement credit or check.

Tips for Success

Pro Tips
  • Include all account types in one request
  • Follow up if you don't receive confirmation within 30 days

Get the 6% Rate Cap — We File for You

We handle the paperwork, calls, and follow-ups. One $59 filing covers US Bank and all your other lenders.