SCRA Contract Cancellation

Contracts You Can Cancel

Under 50 U.S.C. § 3956, service members can terminate certain service contracts without penalties when they receive qualifying military orders. This specifically covers:

Requirements

• You must provide written notice of termination
• Include a copy of your military orders
• Orders must show deployment, PCS, or activation to a location where you can't use the service
• Service terminates 30 days after notice is received

Cell Phone Contracts

Cell phone contracts are explicitly covered under SCRA. You can terminate without paying:

• Early termination fees (often $175-$350 per line)
• Device installment balances (if you return the device)
• Remaining contract obligations

Major Carriers

Verizon: Call 1-800-922-0204 or visit a store with your orders. They typically process same-day.

AT&T: Call 1-800-331-0500 or submit online. Usually 3-5 business days.

T-Mobile: Call 1-800-937-8997 or visit a store. Known for fast military processing.

Internet & Cable

Internet and cable contracts can be cancelled when you PCS or deploy. Most providers require written notice with orders.

Xfinity/Comcast: 1-800-934-6489 - Typically needs letter + orders faxed or mailed.

Spectrum: 1-833-267-6094 - Can often process with phone call + emailed orders.

Cox: Contact local office - Processing time varies by location.

Home Security Systems

Home security contracts often have the highest early termination fees—sometimes $800-$1,500. SCRA lets you cancel without these fees.

ADT: Send written notice to ADT LLC, Attn: Contract Administration, 1501 Yamato Road, Boca Raton, FL 33431

Vivint: Must send written notice via certified mail with a copy of orders.

SimpliSafe: No contract to cancel (month-to-month), but monitoring can be suspended.

Gym Memberships

While SCRA specifically covers "telecommunications services," many gyms honor military cancellations under their own policies or state laws. Always cite SCRA first—most gyms comply.

• Planet Fitness: Generally allows military cancellation with orders
• LA Fitness: Requires written notice + orders
• 24 Hour Fitness: Has a specific military cancellation process
• Anytime Fitness: Varies by franchise—contact your location

How to Cancel Any Contract

1. Write a termination notice
   Include your account number, service address, and a statement that you're terminating under SCRA due to military orders.
2. Attach your orders
   A copy of your PCS, deployment, or activation orders. Redact any sensitive information.
3. Send via certified mail
   Keep proof of delivery. Some companies also accept fax or email, but certified mail creates a paper trail.
4. Return any equipment
   Modems, security panels, satellite receivers—return them to avoid equipment charges.