Your Options

Verizon offers military members two options when receiving deployment or PCS orders:

Military Suspend

Pause your service for up to 36 months. No monthly charges. Keep your number. Device payments also pause.

Cancel Service

Terminate service entirely under SCRA. No early termination fees. You may still owe for device payment balance.

Recommendation

For deployment, Military Suspend is usually better—you keep your number and device payments pause. For permanent overseas PCS, cancellation may make more sense.

How to Suspend or Cancel

  • Call Verizon at 1-800-922-0204 and request military suspension or SCRA cancellation
  • Provide military orders - They'll ask for your orders to verify
  • Confirm in My Verizon - Check your account to confirm the status change

Contact Information

Customer Service

1-800-922-0204
Ask for military/SCRA assistance

Online

Log into My Verizon and go to Account > Manage Plan > Suspend Service

Fax Orders To

1-888-283-8969

Device Payment Plans

If you're on a device payment plan, SCRA cancellation waives service fees but you may still owe the remaining balance on the phone. Military Suspend pauses device payments too—ask about this option.

Required Documents

  • Military orders (PCS, deployment, or activation)
  • Verizon account number or phone number
  • Account PIN or last 4 of SSN

What Happens to Your Number

  • Suspend: Your number is held for up to 36 months
  • Cancel: You can port your number to another carrier before cancellation, or it's released